3dbd Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1.1 Data Controller. 3dbd operates the online betting and casino platform accessible at https://3dbd.io. For the purposes of this Privacy Policy, 3dbd acts as the data controller in respect of the personal data of its registered players and site visitors. As data controller, 3dbd determines the purposes for which personal data is processed and the means by which that processing takes place.

1.2 Platform Scope. This Privacy Policy applies to all personal data collected through the 3dbd website, any associated mobile applications, customer support channels (live chat, email, WhatsApp), and any other digital touchpoint through which you interact with 3dbd. It does not apply to third-party websites or services that may be linked from the 3dbd platform — those third parties operate their own privacy practices independently.

1.3 Contact Details. For any privacy-related enquiry, request, or complaint, you may contact the 3dbd Data Team at: [email protected] (plain text — not a clickable link). Our support team responds to privacy-related requests within 5 business days.

3dbd collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories and the specific data points within each:

2.1 Sensitive Data. 3dbd does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is reasonably necessary for age and identity verification purposes.

3.1 Directly From You. The majority of personal data 3dbd holds is provided directly by you during the account registration process, during KYC verification, when you make deposits or request withdrawals, when you contact our support team, or when you complete any form or survey on the platform.

3.2 Automatically. When you access the 3dbd website or application, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, browser fingerprint, device identifiers, session start and end times, and the sequence of pages you visit within the platform. This data is used primarily for security monitoring, platform performance optimisation, and fraud detection.

3.3 From Third-Party Verification Providers. When you submit documents for KYC verification, 3dbd works with third-party identity verification providers to confirm the authenticity of your documents and the accuracy of the information you have provided. These providers may share the outcome of their verification checks with 3dbd.

3.4 From Payment Partners. When you conduct a deposit or withdrawal through bKash, Nagad, Rocket, or Upay, our payment processing partners share transaction confirmation data with 3dbd to allow us to credit your account or process your payout. 3dbd receives only the minimum transaction data needed to complete the payment — we do not receive your full mobile banking credentials.

3.5 From Game Providers. Game studios such as Pragmatic Play, NetEnt, Microgaming, and others provide 3dbd with aggregated session data relating to your gameplay. This data is used to display your game history within your account and for responsible gaming monitoring purposes.

3dbd uses your personal data for the following purposes:

• Account Creation and Management: To register your account, verify your identity, maintain your profile, and provide access to all 3dbd services.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide assistance through live chat, email, and WhatsApp.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and any other prohibited conduct under our Terms & Conditions.
• Legal and Regulatory Compliance: To meet our anti-money-laundering (AML) and know-your-customer (KYC) obligations, and to respond to lawful requests from authorities where applicable.
• Responsible Gaming: To monitor betting and gaming behaviour for signs of problem gambling, to enforce responsible gaming tools you have activated (such as deposit limits or self-exclusion), and to proactively reach out where our systems identify a concern.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, improve user experience, and develop new features on the 3dbd platform.
• Marketing Communications: Where you have opted in to receive promotional communications, to send you offers, bonus notifications, tournament announcements, and news about 3dbd. You may opt out of marketing communications at any time from your account settings or by contacting support.

4.1 No Automated Decision-Making. 3dbd does not make decisions that produce significant legal effects on you using solely automated processing without human review. Where automated systems flag an account for review (for example, a security alert), a trained support team member will review the matter before any action is taken.

3dbd processes your personal data on the following legal grounds depending on the purpose of processing:

• Contractual Necessity: Processing required to provide the services you have requested, including account registration, payment processing, and customer support.
• Legitimate Interests: Processing undertaken to protect the security and integrity of the platform, prevent fraud, and improve the overall player experience, where such interests are not overridden by your privacy rights.
• Legal Obligation: Processing required to comply with applicable AML, KYC, and other legal obligations to which 3dbd is subject in the course of its operations.
• Consent: Processing of your data for marketing and promotional communications, which is carried out only where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6.1 Third-Party Service Providers. 3dbd shares personal data with carefully selected third-party providers who assist in delivering the platform's services. All third-party providers are contractually required to process your data only for the purposes specified by 3dbd and to maintain appropriate security standards. Categories of third-party providers include:

• Payment processors (bKash, Nagad, Rocket, Upay, and their underlying banking partners)
• Identity and age verification providers
• Game content providers (Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and others)
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Analytics and platform performance monitoring tools

6.2 Legal Disclosure. 3dbd may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or where 3dbd reasonably believes disclosure is necessary to prevent criminal activity or protect the safety of any individual.

6.3 Business Transfers. In the event that 3dbd undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and given the opportunity to close your account before the transfer takes effect.

6.4 No Sale of Data. 3dbd does not sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party for their independent marketing purposes. This commitment is unconditional.

7.1 General Principle. 3dbd retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. Once data is no longer needed, it is securely deleted or anonymised.

7.2 Retention Periods. The following retention periods apply to the main categories of personal data held by 3dbd:

• Account and Identity Data: Retained for the duration of your active account plus 5 years after account closure, to meet AML record-keeping obligations.
• Financial Transaction Records: Retained for 7 years from the date of the transaction in accordance with standard financial record-keeping requirements.
• KYC Verification Documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Customer Support Communications: Retained for 3 years from the date of the most recent communication in a given support thread.
• Marketing Preferences and Opt-In Records: Retained for the duration of your account or until you withdraw consent, plus 1 year thereafter as a record of your consent status.
• Technical / Log Data: Retained for up to 12 months from collection for security and performance purposes, then automatically purged.

7.3 Early Deletion Requests. You may request early deletion of your personal data by contacting support. 3dbd will honour such requests to the extent permitted by applicable legal obligations. Where legal obligations require data to be retained beyond your request, 3dbd will inform you of this and restrict further processing of that data to the extent possible.

8.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. 3dbd uses cookies and similar tracking technologies to keep you logged in, remember your preferences, maintain session security, and gather anonymised analytics about how players navigate the platform.

8.2 Types of Cookies Used. The following categories of cookies are used on the 3dbd platform:

• Essential Cookies: Required for the platform to function correctly. These cannot be disabled without breaking core functionality such as login sessions and account security.
• Functional Cookies: Used to remember your preferences, such as your preferred language, last-visited game category, and responsible gaming settings.
• Analytics Cookies: Used to collect anonymised data about page visits and user interactions, helping 3dbd understand how the platform is used and where improvements are needed. No personally identifiable information is included in analytics data.
• Security Cookies: Used for fraud detection and to protect your account from unauthorised access.

8.3 Managing Cookies. You can manage cookie preferences through your browser settings. Blocking all cookies will prevent some parts of the 3dbd platform from functioning correctly, including the ability to stay logged in. Essential cookies cannot be blocked without impacting your use of the platform.

8.4 No Third-Party Advertising Trackers. 3dbd does not place third-party advertising tracking cookies on your device. We do not participate in cross-site advertising networks or retargeting programmes that track your behaviour outside the 3dbd platform.

As a player whose personal data is processed by 3dbd, you have the following rights in relation to that data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 5 business days.

• Right of Access: You may request a copy of the personal data 3dbd holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account. For basic contact information, you can make corrections directly in your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent that was the sole basis for processing. This right is subject to 3dbd's legal retention obligations as described in Section 7.
• Right to Restriction: You may request that 3dbd restrict processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. 3dbd will consider your objection and respond with its decision.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Data Portability: You may request a copy of the data you have provided to 3dbd in a structured, commonly used, and machine-readable format.

9.1 Identity Verification for Requests. To protect your privacy, 3dbd may ask you to verify your identity before processing any data rights request. This is to ensure that personal data is not disclosed to or altered at the request of an unauthorised party.

10.1 Age Restriction. 3dbd's services are strictly intended for individuals who are 21 years of age or older. 3dbd does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account will be closed.

10.2 Parental Concerns. If you are a parent or guardian and believe that a minor in your care has registered an account on 3dbd, please contact our support team immediately at [email protected]. We take such reports seriously and will investigate and act promptly upon receipt of a credible report.

10.3 Parental Controls. 3dbd encourages parents and guardians to make use of device-level parental control tools to restrict access to online gambling platforms for minors in their household. Responsible gaming starts with awareness, and 3dbd supports proactive steps taken by families to protect young people.

11.1 Technical Safeguards. 3dbd employs a range of technical security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Bcrypt or equivalent one-way hashing for all stored account passwords
• Role-based access controls limiting internal access to personal data to authorised personnel only
• Automated intrusion detection and real-time security monitoring
• Regular security audits and vulnerability assessments of the platform infrastructure
• Two-factor authentication (2FA) available to all registered players via account settings

11.2 Organisational Safeguards. In addition to technical measures, 3dbd maintains internal data handling policies, conducts privacy and security training for staff with access to personal data, and ensures all third-party providers are contractually bound to maintain equivalent security standards.

11.3 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and interests, 3dbd will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach. A record of all data security incidents is maintained internally for accountability purposes.

11.4 Your Responsibility. While 3dbd takes every reasonable precaution to secure your data, you are responsible for maintaining the confidentiality of your account password and for ensuring that your device is reasonably secured. 3dbd cannot be held responsible for data compromises that result directly from a player's failure to maintain the security of their own device or credentials.

12.1 Right to Update. 3dbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via their registered email address and display a prominent notice on the platform at least 7 days before the updated Policy takes effect.

12.2 Continued Use. Your continued use of the 3dbd platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the revised Policy, you may request account closure by contacting support prior to the effective date of the change.

12.3 Version History. The effective date displayed at the top of this Privacy Policy indicates the version currently in force. Previous versions of the Privacy Policy are available upon request from our support team.

Current version effective: 1 January 2026. This Policy replaces all prior versions. Players who registered before this date are bound by the updated Policy from its effective date.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 3dbd holds about you, please reach out through one of the following channels. All privacy-related requests receive a dedicated response within 5 business days:

• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line.
• Live Chat: Available 24/7 directly from any page on the 3dbd platform. Identify yourself as submitting a privacy request at the start of the chat.
• WhatsApp: Available 08:00–24:00 Bangladesh Standard Time (BST, UTC+6).

When contacting us about a privacy matter, please provide your registered username and a clear description of your request so we can locate your data and respond accurately. If you are requesting erasure or restriction, please also state the specific data category you wish us to address.

For general information about your rights and responsibilities as a 3dbd player, please also review our Terms & Conditions and Responsible Gaming pages.